Frequently Asked Questions
1. How to create a user account? | |||
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Click Connexion. Authentication is completed using the organization’s Microsoft account. Creating an account takes only a few minutes. Simply follow the on-screen instructions. If no institutional Microsoft account is available, a request can be submitted by clicking Contact us in the Help menu. If the request is approved, an email containing the authentication details will be sent, allowing access to the service. | |||
2. How to contact the training team? | |||
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If you have any questions or would like to request a training, you can contact the Training team by clicking Contact us in the Help menu. Fill out the contact form by indicating, in the drop-down menu, the reason for your request. We will contact you as soon as possible. | |||
3. What is a training session? | |||
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The objective of the training session is to provide users with the necessary information enabling them to become acquainted with and work optimally with the products of GRICS and those of its partners. Such sessions are offered in 3 categories: self-study, distance training and face-to-face training in the premises of your organization. The number of participants and the duration of the sessions vary according to the product, the type of training and the content offered. Two types of training are possible:
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5. What is the cost of the training session? | |||
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The cost of the course depends on the training category. Pricing is indicated in each training plan. | |||
6. What is the payment policy? | |||
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7. What do I need to register? | |||
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You must know the product name (e.g. GPI), the name of the desired training course (e.g. Éditeur de rapport) and the date which the training course will take place. In addition:
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8. How do I register? | |||
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To register, click Our training in the menu. Then:
If no course is open contact the Trainers team. If you cannot register for the available courses, click Contact us in the Help menu. Once you find the course you are looking for, it is important to view the course plan to ensure you have the prerequisites and that the course corresponds to your needs.
For trainings that require payment in advance, you must complete your payment in order to finalize your registration. Once the registration is complete, you will receive a registration confirmation by email. Please note that group enrollment on Espace formation is available only for reserved training sessions. For other training sessions, each person must register directly through their account using their organization’s Microsoft credentials. | |||
9. Is there a registration deadline? | |||
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Yes. Registration ends five (5) working days before the start of the training. | |||
10. Is it possible to postpone my registration? | |||
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Yes, if there are places available in another training and the time limit for the request is reasonable. | |||
11. How can I cancel my registration? | |||
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If you need to cancel your enrolment, you can click on the gear icon in the upper right corner of the training page you wish to unenrol from.
You can also unenrol using the 'Unenrol' button available through the training plan.
Please note that the deadline to unenrol is five (5) business days before the start of the training. If the cancellation is not made within this timeframe, the training will be billed to you. | |||
12. How can I access distance learning? | |||
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Following your registration, you will receive by email a link allowing you to connect to the training on our Teams platform from your workstation. You will also receive a reminder the day before your training. Please note that access to the Teams session will only be possible 30 minutes before the start of the training. | |||
13. What to do when a connection problem occurs on the day of the training? | |||
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It is necessary to contact the training team by clicking Contact us in the Help menu and filling the form provided for this purpose, mentioning urgency with all the information requested. The team will contact you as soon as possible. | |||
14. What equipment is required for distance training? | |||
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You will need a computer with headphones, a browser (Chrome preferred) and a reliable Internet link to access the Microsoft Teams platform. We recommend that you also have 2 screens connected to your computer, a camera and a microphone. This equipment is optional but it gives you the best training experience. | |||
15. How to pay for self-training with a credit card ? | |||
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When you want to enroll in a paid training, you must pay by credit card at the time of registration. Note that you do not need to have a PayPal account to make the payment. You can use a credit card. The following tutorial will guide you through the process. | |||
16. How to register a group of people for a training that is reserved for your organization. | |||
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It is possible for a designated person to register a group of people for a training that is reserved for your organization. Before proceeding, please ensure the following three conditions are met: 1. You must have a user account in Espace formation. 2. You must have been designated as an organizer when the service proposal was made. 3. Each person you want to register must also have a user account. To learn how to create a user account in Espace formation, watch the following video below: | |||
17. How to access our free training guides | |||
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Most of our training guides are ready to use and available for self-serve. To access our library, select « Training guides » in the menu. Keep in mind, you need to have an account for « Espace de formation » to be able to read the documents. | |||


