Frequently Asked Questions

Click Sign in. Authentication is done using your organization’s Microsoft account. Creating the account only takes a few minutes. Follow the on-screen instructions.
If your organization doesn’t have a Microsoft account, make a request by clicking Contact us in the Help menu. If your request is accepted, you will receive an authenticator by email and can then log in. A video tutorial (in french) will guide you.

If you have any questions or would like to request a training, you can contact the Training team by clicking Contact us in the Help menu.

Fill out the contact form by indicating, in the drop-down menu, the reason for your request. We will contact you as soon as possible.

The objective of the training session is to provide users with the necessary information enabling them to become acquainted with and work optimally with the products of GRICS and those of its partners.

Such sessions are offered in 4 categories: self-study, distance training, face-to-face training in the offices of GRICS and face-to-face training in the premises of your organization. The number of participants and the duration of the sessions vary according to the product, the type of training and the content offered.

Two types of training are possible:

• Training open to all: staff from different organizations can participate.

• Training reserved for an organization: only the personnel of this organization can participate. For this type of training, the organization must request it by clicking Contact us in the Help menu.

• Distance learning is synchronous online training. It is a virtual classroom and it is given via a web platform, in the presence of a trainer and with a defined date and time. The exchanges between the learners and the trainer will take place in real time.

• Self-study is asynchronous training. It is self-learning using the teaching aids and assignments made available online by the trainer. The learner will work on their own schedule and progress at their own pace. Exchanges with the trainer will be delayed by email or via a discussion forum.

  
  

The cost of the course depends on the training category. Pricing is indicated in each training plan.

• For self-study, immediate online payment via the PayPal platform is required during registration.

• For other training courses, the invoice will be sent directly to your organization or to the address provided when you registered in the Invoicing field.

You must know the product name (e.g. GPI), the name of the desired training course (e.g. Éditeur de rapport) and the date which the training course will take place. In addition:

•  For self-training courses, a credit card is required to make the payment online.

• For the other training courses:

To register, click Our training in the menu.

Then:

• Choose a family of products from the list and choose the product, then the desired course or

• Use the search tool in the Main menu by entering one or more keywords (e.g. Web Dofin).

If no course is open contact the Trainers team. If you cannot register for the available courses, click Contact us in the Help menu.

Once you find the course you are looking for, it is important to view the course plan to ensure you have the prerequisites and that the course corresponds to your needs.

• If it is not the desired course and if you require more information, contact the Trainers team.

• If it is the desired course, click the course title, follow the instructions and click the Register button to confirm your intention.

To register for a self-training course, you must make the payment so that you can finalize your registration.

Once the registration is complete, you will receive a registration confirmation by email.

Please note that group registration is not available on Espace formation. Each participant has to complete his registration through his personal learning profile using his organization’s Microsoft authenticator.

To register for a training, those video tutorials (french) will guide you.

Yes. Registration ends five (5) working days before the start of the training.

Yes, if there are places available in another training and the time limit for the request is reasonable.
To request it, click Contact us in the Help menu.

Cancellation is only possible for distance and face-to-face training. To cancel a registration, contact the training team by clicking Contact us in the Help menu. 

Please note that registrations canceled less than five (5) working days before the start of the training will be invoiced.

Following your registration, you will receive by email a link allowing you to connect to the training on our Teams platform from your workstation. You will also receive a reminder the day before your training.

Please note that access to the Teams session will only be possible 30 minutes before the start of the training.

It is necessary to contact the training team by clicking Contact us in the Help menu en completing the form provided for this purpose and mentioning emergency assistance with all the information requested. The team will contact you as soon as possible.

You will need a computer with headphones with Windows 10 (preferred), a browser (Chrome preferred) and a reliable Internet link to access our VIA platform. We recommend that you also have 2 screens connected to your computer, a camera and a microphone. This equipment is optional but it gives you the best training experience.

When you wish to access a self-training session, you must pay by credit card at the time of registration. Note that you do not need to have a PayPal account to make the payment. You can use a credit card. The following tutorial will guide you through the process.

Il est essentiel que l'ensemble des comptes des employé(e)s des organismes scolaires aient accès au site LABS.AZURE.COM. 

Pour plus d'information, consultez le communiqué suivant : Migration vers Azure Lab Services : Configurations des pare-feux essentielles | Zone client | GRICS.

Pour tester l'authentification à Azure Lab Services, cliquez sur ce lien https://labs.azure.com/register/lbfsonbjt.

Une fois l'authentification réussie, pour tester la connexion à la machine virtuelle, cliquez sur l'icône tel qu'illustré sur l'image ci-dessous.